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Terms of Service, Refunds & Privacy Policy

Last updated: 24/12/2025

Returns & Refunds

If you wish to arrange a return, please contact us via email or telephone:

You generally have 14 days from receipt to notify us if you wish to cancel under the Consumer Contracts Regulations 2013 (unless an exemption applies).

Returned items must be:

  • In original condition

  • With original packaging

  • Unused (unless faulty)

Certain items may be non-returnable, including:

  • Custom or special-order items

  • Clearance items

  • Items damaged by misuse

Refunds are processed after inspection of returned goods.
Your statutory rights remain unaffected.

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Terms of Service

1. About Us

This website is operated by Moor View Models (“we”, “us”, “our”), based in Devon, United Kingdom. By accessing or purchasing from our website, you agree to comply with these Terms & Conditions.

If you do not agree with these Terms, please do not use the site.

2. Eligibility

You must be at least 18 years old or using the site under the supervision of a parent or legal guardian.

3. Product Information

We make every effort to describe and display products accurately. However:

  • Colours and details may vary slightly

  • Measurements are approximate

  • Availability may change without notice

We reserve the right to correct pricing or description errors at any time.

4. Prices & Payment

All prices are shown in Pounds Sterling (GBP) and include VAT.

Payment methods are shown during checkout.
Your order is accepted only once payment has been successfully processed.

5. Shipping & Delivery

  • Shipping charges are displayed at checkout

  • Delivery times are estimates only

  • Risk passes to you upon delivery

If an order is lost or damaged in transit, please contact us as soon as possible.

6. Faulty Goods

If an item is faulty or not as described, you may be entitled to a repair, replacement, or refund under the Consumer Rights Act 2015. Please contact us promptly.

7. Intellectual Property

All content on Moor View Models, including text, images, branding, and design, is protected by copyright and other intellectual property laws. You may not copy or reuse content without written permission.

8. Prohibited Use

You agree not to:

  • Break any applicable laws

  • Interfere with site security

  • Attempt unauthorised access

  • Upload malicious or illegal content

9. Limitation of Liability

To the fullest extent permitted by UK law:

  • We are not liable for indirect or consequential loss

  • Our total liability is limited to the value of the order in dispute

Nothing in these Terms limits your statutory consumer rights.

10. External Links

We may link to external websites. We are not responsible for their content or policies.

11. Privacy

Personal data is handled in accordance with our Privacy Policy (below).

12. Changes to These Terms

We may update these Terms from time to time. The latest version will always be posted on this page.

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Privacy Policy​

Moor View Models respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information.

We comply with:

  • The UK GDPR

  • The Data Protection Act 2018

1. Data Controller

The data controller is:

Moor View Models

2. Personal Data We Collect

We may collect:

Information you provide

  • Name

  • Billing & delivery address

  • Email address

  • Telephone number

  • Order details

3. How We Use Your Information

We use your data to:

  • Process and deliver orders

  • Manage payments

  • Provide customer support

  • Respond to enquiries

  • Maintain accounting records

  • Improve our website and services

  • Comply with legal obligations

We will only process data where lawful grounds apply (e.g., contract performance, legal obligation, consent, or legitimate interests).

4. Sharing Your Data

We may share data with:

  • Payment processors

  • Delivery and courier services

  • IT and website service providers

  • Professional advisers (e.g., accountants)

We do not sell personal data.

Where third-party services are used, they are required to protect your data.

5. Data Retention

We retain data only as long as necessary, for example:

  • Order records — typically 6 years (for tax and legal purposes)

6. Security

We take reasonable technical and organisational measures to protect your information. However, no online system is completely secure.

7. Your Rights (UK GDPR)

You have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion (in some cases)

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent (if applicable)

  • Lodge a complaint with the ICO

Information Commissioner’s Office: www.ico.org.uk

8. Children

We do not knowingly collect data from children under 16.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted here.

10. Contact Us

If you have any questions about privacy or data protection, please contact:

Moor View Models
Email: moorefamily7476@hotmail.com
Phone: 07954588835

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